Questions & Answers

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Products

My package is lost, what should I do?

Contact us immediately by sending an email to contact@ibelcosmetic.com. You can expect a response within 24 hours.

Can I cancel/change my order?

Yes, you can cancel or change your order. Please reach out to our customer support team at contact@ibelcosmetic.com as soon as possible with your request. We'll assist you promptly.

What should I do if my order is damaged or missing an item?

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Shipping and Returns

Where does Minori ship to?

Products are shipped within 24 hours maximum.

How can I edit my address?

To modify your address, click on your order and select 'Modify'. If you encounter any issues, please send an email to contact@ibelcosmetic.com for further assistance.

Can I modify or cancel my order?

To modify your address, click on your order and select 'Modify'. If you wish to cancel your order, click on 'Cancel Order'. For further assistance, please send an email to contact@ibelcosmetic.com.